仕事内容
インバウンドコール、メールやチャットでのお客様や配送員からの問い合わせやクレーム対応(例)アプリのシステムに関する問い合わせ、再配送やキャンセルの問い合わせ、返金対応など
在宅勤務
KPI や SLA を達成すること
シフト勤務、夜勤勤務有り
実働時間8時間 1時間昼休憩 30分小休憩 (9.5時間拘束)求める人物像
PC と Wifi 環境が整っている方
コミュニケーション能力、臨機応変に対応できる能力、迅速に問題を解決できる能力、ポジティブな方
PC に苦手意識が無い方
シフトや夜勤で勤務可能な方
事務経験者歓迎
Summary of Responsibilities
Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
Remote working
Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
Works with multiple technology applications and features to resolve customer contacts.
Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
To exceed customers expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
Requirements
・PC and Wifi environment available
・Good in both time management & people development skills
・MS Office operating and typing skills
・Interpersonal skills
・Problem Solving skills
・Telephone etiquettes
・Able to work on weekends and rotational shift
・Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break
・Willing to work in Shift rotates (24 hours)
・Able to work on weekends and public holidays
・Preferable attitude : Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic
